FAQs

1. What is Pinboard?

Pinboard is a single, weekly email only sent to your school or group. Just like a pinboard in a hallway you can post and read useful OFFERED, WANTED and RECOMMENDED suggestions to and from people you know and trust.

PINBOARD IS ALSO NOW AN APP – where you can reach all our Pinboard groups (‘Pinboard World’) and discover lots more – DOWNLOAD HERE

2. What if my school or group doesn't have its own Pinboard?

Simply REGISTER HERE to set one up, it’s an easy process.

3. Who can use Pinboard?

Pinboard can be used by any school, group or organisation whose members would like to communicate with each other via a private, weekly newsletter. Any member of the group can then post into categories of ‘Offered’, ‘Wanted’ or ‘Recommended’ on the newsletter.

Anyone requesting membership to a particular newsletter will be verified before gaining access.

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4. How much does Pinboard cost?

Setting up Pinboard and the app are free-of-charge. In order to keep the Pinboard mechanism possible, there is a ‘Pay-to-post’ element for commercial posts.

5. How much does it cost to Post on Pinboard?

OFFERED:

Property posts - £60 to post on your own Pinboard and £180 to ‘Boost’ across the wider network

Business posts - £30 to post on your own Pinboard and £90 to ‘Boost’ across the wider network

Items for sale posts - Free on your own local board, £10 to ‘Boost’ across the wider network

Items for sale >£1000 posts - Free on your own local board, £30 to ‘Boost’ across the wider network

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WANTED:

Recruitment posts - Free on your own local board, £10 to ‘Boost’ across the wider network

Property search posts - Free on your own local board, £10 to ‘Boost’ across the wider network

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RECOMMENDED - Free on your own local board, £10 to ‘Boost’ across the wider network

6. How often will I receive my Pinboard email newsletter?

You will receive your Pinboard email newsletter once per week.

7. How do I sign up to use my group’s Pinboard?

If your group/school already has a Pinboard, simply ‘SIGN UP' If your school/group does not have a Pinboard ‘REGISTER HERE’

You can also sign up to Pinboard via the App, just DOWNLOAD IT HERE

8. How do I post things to my Pinboard?

Once you are signed up, simply ‘MAKE A POST’ to categories ‘offered’, ‘wanted’ or ‘recommended’. You can also post easily and quickly via the App. DOWNLOAD HERE.

9. Who will see my post once I have added it to Pinboard?

Only fellow Pinboard subscribers within your enclosed school/group community will see your posts if you choose to keep your post local. If you decide to boost your post it will be seen by the wider Pinboard community, you can find a list here.

10. How to change or update my email address?

Sign in with your current email address and go to ‘My Settings’ where you can change your email address. Or if you have the App just go to ‘My Profile’ to change your email address.

11. What if I want to edit or delete my post before it goes out?

Posts can’t be edited once you have uploaded them. You have until the day before your newsletter goes out to delete your post. Simply follow MANAGE MY POST. If you need to do an urgent update please email info@pinboard.com.

12. I’m having problems uploading my photo?

Try to use screen grabs or smaller photos, also things look better on ‘landscape’ rather than portrait. Try not to upload visuals with lots of words but rather copy and paste the text into the post.

13. Can I join more than one Pinboard?

It is possible to join multiple Pinboards as long as you have a legitimate associations with each group and are verified by that school, group or organisation. Simply ‘JOIN ANOTHER PINBOARD’ when you’ve logged in.

14. How long does it take to be verified?

Your School / group’s verifier is notified once a day if they have new members waiting to join. Do contact us at info@pinboard.com if you’ve been waiting longer than a couple of days.

15. How can I find posts from old newsletters?

If you download the Pinboard App you will be able to SEARCH the archive of old Pinboard newsletters and you can also use the FAVOURITE function to build your own ultimate address book. DOWNLOAD HERE.

16. I’m having problems changing my password

You might have tried to reset the password twice and received more than one email with a link - in that case you should always use the link from the latest email, which will be the one that works.

You might have taken too much time to open the password reset link. Due to security reasons the reset link expires after a while - in that case just reset again and use the link from the new/latest email.

17. Any further queries?

Please contact us on info@pinboard.com or click on Contact Us.